HealthForce Solutions, LLC. | Salesforce Professional Services

Healthcare Industry Overview

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Industry Challenges

Fragmented Data
Disengaged Patients
Inefficient Workflows

1

The Salesforce Solution

Centralized data management
Personalized patient communication
Automated administrative tasks
Streamlined workflows

2

Current Solutions

EMRs consolidate patient data within providers. HIEs facilitate data sharing across organizations.
Patient portals and telehealth platforms offer a degree of patient engagement.
Educational resources and support groups are also utilized.
Workflow automation tools are increasingly used to streamline administrative tasks like scheduling and billing.

3

Salesforce Health Cloud

Acts as a central data hub, aggregating data from EMRs, HIEs, and other sources.
Enables personalized communication channels like email, SMS, and push notifications.

Patients can:

Manage appointments
Access their data
Receive targeted educational content